Terms and Conditions
1.Important Notice
1.1 These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
1.2 These Terms and Conditions contain provisions that appear in similar text and style to this clause and which -
- may limit the risk or liability of Square Rote Enterprise; and/or
- may create risk or liability for the user; and/or
- may compel the user to indemnify Square Route Enterprise; and/or
- serves as an acknowledgement, by the user, of a fact.
1.3 Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
1.4 If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Square Route Enterprise to explain it to you before you accept the Terms and Conditions or continue using the website.
1.5 Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit, or avoid any right or obligation created for either you or Square Route Enterprise in terms of the CPA.
1.6 Square Route Enterprise permits the use of this Website subject to the Terms and Conditions. By using this website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
2. Introduction
2.1 This website can be accessed at www.squareroute.co.za, operated by Square Rote Enterprise (Pty) Ltd (“SRE”, “we”, “us” and “our”).
2.2 These Website Terms and Conditions govern the ordering, sale, and delivery of Goods, ordering of services and the use of the website.
2.3 These Terms and Conditions are binding and enforceable against every person that accesses or uses this website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the website and by clicking on the “Register Now” button on the website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
2.4 The website enables you to shop online for a vast range of goods including Building material, plumbing material, electrical material, packaging material, Hand tools, power tools, adhesive tape, adhesive sealant and more goods, and also booking one of the many services that we offer.
3. Use of the website
3.1 By using the website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
3.2 You agree that you will not in any way use any device, software, or other instrument to interfere or attempt to interfere with the proper working of the website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the website or the information contained herein, without the prior written consent from an authorised Square Route Enterprise representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).
3.3 You may not use the website to distribute material, which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
3.4 You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Square Route Enterprise representative.
4. Returns
4.1 Please refer to our Returns Policy for more information about returning products (and related refunds, replacements, or repairs). The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).
5. Conclusion of sales and availability of stock
5.1 NOTE: Square Route Enterprise will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Square Route Enterprise come into effect (the “Sale”). This is regardless of any communication from Square Route Enterprise stating that your order or payment has been confirmed. Square Route Enterprise will indicate the rejection of your order (by Square Route Enterprise) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
5.2 Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.
5.3 Placing Goods in a shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, goods may be removed from the shopping basket if stock is no longer available, or the price thereof might change without notice to you. You cannot hold Square Route Enterprise liable if such Goods are not available or are not available at the price when you complete or attempt to complete the purchase cycle at a later stage.
5.4 You acknowledge that stock of all Goods on offer is limited, and that pricing may change at any time without notice to you. In the case of Goods for sale by Square Route Enterprise, Square Route Enterprise will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Square Route Enterprise will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.
6. Payment
6.1 We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
6.2 Goods are for sale by Square Route Enterprise, payment may be made for Goods via the following methods (depending on its availability and/or your eligibility to use such a method) -
- debit card: where payment is made by debit card, we may require additional information to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the debit card supplied for purposes of paying the Goods. You also warrant that your debit card has sufficient available funds to cover all the costs incurred because of the services used on the website
- credit card: where payment is made by credit card, we may require additional information to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred because of the services used on the website.
- direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 3 (three) days of placing your order. Square Route Enterprise will not accept your order if payment has not been received.
- Instant EFT.
6.3 We will also send you email communications about your order and payment.
6.4 Once you have selected your payment method you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
7. Delivery of goods
Square Route Enterprise offers 2 (two) methods of delivery of Goods to you. You may elect delivery via:
- Courier or
- self-collection.
7.2 Where it accepts your order, Square Route Enterprise will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
7.3 Square Route Enterprise’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Square Route Enterprise is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
8. Errors
8.1 We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
9. Gift Vouchers
9.1 Square Route Enterprise may from time to time make physical or electronic gift vouchers available for use on the website towards the purchase of Square Route Enterprise Goods. Gift Vouchers can only be redeemed while they are valid, and their expiry dates cannot be extended.
10. Privacy policy
- We respect your privacy and will take all reasonable measures to protect it, for more details, please view our privacy policy
11. Changes to these Terms and Conditions
11.1 Square Route Enterprise may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the website.
11.2 Any such change will only apply to your use of this website after the change is displayed on the Website. If you use the website after such amended Terms and Conditions have been displayed on the website, you will be deemed to have accepted such changes.
12. Electronic communications
12.1 When you visit the SRE website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates, or partners electronically in accordance with our privacy policy as set out in clause 6 above.
13. Copywrite and Ownership
13.1 The contents of the website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs and service marks which are displayed on or incorporated in this website are protected by law, including but not limited to copyright and trademark law. The website Content is the property of Square Route Enterprise. You will not acquire any right, title or interest in or to the website or the content.
13.2 Any use, distribution or reproduction of the website Content is prohibited unless expressly authorised in terms of the Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any website content contact us via (+27) 812762698
13.3 Where any of the website content has been licensed to Square Route Enterprise your rights of use will also be subject to any terms and conditions which that licensor imposes from time to time, and you agree to comply with such third-party terms and conditions.
14. Disclaimer
14.1 The use of the website is entirely at your own risk, and you assume full responsibility for any risk or loss resulting from use of the website or reliance on any information on the website.
14.2 Whilst Square Route Enterprise takes reasonable measures to ensure that the content of the website is accurate and complete, Square Route Enterprise makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability, or functionality of the website or as to the accuracy, completeness, or reliability of any information on the website. If any such representations or warranties are made by Square Route Enterprise’s representatives, Square Route Enterprise shall not be bound thereby.
14.3 Square Route Enterprise disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the website and/or any content therein unless otherwise provided by law.
14.4Although Goods sold from the website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
14.5 Any views or statements made or expressed on the website are not necessarily the views of Square Route Enterprise, its directors, employees and/or agents.
14.6 In addition to the disclaimers contained elsewhere in these Terms and Conditions, Square Route Enterprise also makes no warranty or representation, whether express or implied, that the information or files available on the website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Square Route Enterprise, its employees, agents or authorised representatives. Square Route Enterprise thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the website.
15. Limitation of liability
15.1 Square Route Enterprise cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Square Route Enterprise, its employees, agents, or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors via (+27) 81 276 2698
15.2 SQUARE ROUTE ENTERPRISE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED ON THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PAR TY WEBSITE.
15.3 YOU HEREBY INDEMNIFY SQUARE ROUTE ENTERPRISE AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD-PARTY WEBSITE.
16. Availability and termination
16.1 We will use reasonable endeavours to maintain the availability of the website, except during scheduled maintenance periods, and are entitled to discontinue providing the website or any part thereof with or without notice to you.
16.2 Square Route Enterprise may in its sole discretion terminate, suspend, and modify this Website, with or without notice to you. You agree that Square Route Enterprise will not be liable to you if it chooses to suspend, modify, or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
16.3 If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the website without any prejudice to any claims for damages or otherwise that we may have against you.
16.4 Square Route Enterprise is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the website to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Square Route Enterprise, in whole or in part, on notice to you. Square Route Enterprise shall only be liable to refund monies already paid by you (see Square Route Enterprise Returns Policy in this regard) and accepts no other liability which may arise because of such blacklisting and/or refusal to process any order.
16.5 At any time, you can choose to stop using the Website, with or without notice to Square Route Enterprise.
17. Governing law and jurisdiction
17.1 These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
17.2 In the event of any dispute arising between you and Square Route Enterprise, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Johannesburg, Gauteng) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
17.3 Nothing in this clause 17 or the Terms and Conditions limits your right to approach any court, tribunal, or forum of competent jurisdiction in terms of the CPA.
18. Notices
18.1 Square Route Enterprise hereby selects Meeting Room, Greenlee Estate, Greenlee Boulevard, Gauteng, as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). Square Route Enterprise may change this address from time to time by updating these Terms and Conditions.
18.2 You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving Square Route Enterprise not less than 7 days’ notice in writing.
18.3 Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent -
- by hand will be deemed to have been received on the date of delivery.
- by prepaid registered post, will be deemed to have been received 10 days after the date of posting.
- by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.
19. Information
19.1 For the purposes of the ECT Act, Square Route Enterprise information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
- Full name: Square Route Enterprise (Pty) Ltd
- Registration number: 2021/306982/07
- Core business: Logistics, Maintenance, Online Retailer
- Physical address for receipt of legal service (also postal and street address): Greenlee Estate, Greenlee Boulevard, Gauteng
- Phone number: +27 81 276 2698
- Email address: [email protected]
20. General
20.1 Square Route Enterprise may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders already made by you.
